Terms and Conditions Gold7 — Know Your Rights and Responsibilities as a Member

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and gold7 ("Platform", "we"). These Terms govern the use of the website, mobile app, and all services provided by gold7 under the domain gold7.onl.

By accessing, registering, or using any part of the Gold7 platform, you automatically agree to comply with all terms contained in this document, including Privacy Policy and Responsible Gaming Policy which forms part of this agreement.

These Terms take effect from 1 January 2026 and supersede all previous versions. gold7 reserves the right to amend these Terms at any time by providing reasonable notice to members via the platform.

2 Member Eligibility

To register and use the gold7 platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration.
• Be legally competent to enter into a binding agreement.
• Not listed on any prohibition or restriction list issued by any relevant government authority.
• Not currently subject to bankruptcy proceedings declared by a court.
• Registering in a personal capacity and not as an agent or representative of any third party.

Gold7 reserves the right to request proof of age at any time. Failure to provide the requested documents within the specified timeframe may result in account suspension pending review.

3 Registration & Account Management

3.1 One Account Per Individual

Each individual is only permitted to hold one (1) active account at gold7. Multiple account registrations are strictly prohibited regardless of whether a different name, email address, phone number, or device is used. Violation of this rule will result in the closure of all related accounts and forfeiture of all balances and winnings.

3.2 Accuracy of Information

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. False or inaccurate information will result in withdrawal rejection and account closure. Gold7 reserves the right to request document verification at any time through the KYC (Know Your Customer) process.

3.3 Account Security

You are fully responsible for all activities that occur under your account. Keep your password secure and do not share it with anyone. If you suspect unauthorized access to your account, contact the Gold7 support team immediately via live chat.

3.4 KYC Verification

Gold7 conducts a comprehensive identity verification (KYC) process to ensure the safety of all members and to comply with the platform's regulatory requirements. Required documents may include a national identity card, recent bank statement, or utility bill. The KYC process is completed entirely online through the gold7 platform — no physical attendance is required.

4 Deposit & Withdrawal

4.1 Deposit Methods

Gold7 accepts deposits via FPX (online banking), Touch 'n Go eWallet, GrabPay, and direct bank transfer to the designated bank account. All deposits are credited to the member's account within the timeframe specified by the chosen payment method, typically within one minute for electronic methods.

4.2 Withdrawal Requirements

Withdrawals may be made once a member fulfils the following conditions:

• KYC verification has been completed and approved.
• All applicable bonus rollover requirements have been fulfilled.
• There are no active investigations into the account in question.
• The minimum withdrawal amount has been met in accordance with the specified limit.

Gold7 processes withdrawals within 5 to 15 minutes for fully verified accounts. Withdrawals requiring additional review may take up to 24 working hours.

4.3 Transaction Cancellation

Once a deposit transaction has been processed, it cannot be reversed. For withdrawals, cancellation is only possible before the transaction has been processed by the system. Please contact customer support immediately if you need to cancel an unprocessed withdrawal request.

5 Bonus & Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by gold7 are subject to the specific terms and conditions stated alongside each offer. General conditions applicable to all bonuses include:

• Each bonus may only be claimed once unless otherwise stated.
• Bonuses cannot be directly converted to cash without fulfilling the rollover requirements.
• Unused bonuses will expire automatically upon the end of their validity period.
• Only one bonus may be active at any one time unless otherwise stated.

5.2 Rollover Requirements

The rollover requirement determines the total wagering amount that must be reached before winnings from a bonus can be withdrawn. For example, if the rollover is 30x and your bonus is RM100, you must place bets totalling RM3,000 before a withdrawal is permitted. The specific rollover requirement for each promotion is stated on the Promotions.

5.3 Bonus Abuse Policy

Gold7 uses an advanced detection system to identify bonus abuse attempts. Activities considered as bonus abuse include registering multiple accounts to claim bonuses, opposite-side betting (hedging) aimed at meeting rollover requirements without genuine risk, and the use of automation software or bots in gameplay.

6 Game Rules

All games available on gold7 — including slots, live casino, bingo, and sports betting — are operated in accordance with their respective specific rules, which can be found within the platform. The following general rules apply to all games:

• Game results determined by the gold7 system are final, unless a verifiable technical error can be demonstrated.
• In the event of a technical disruption during an active game, gold7 reserves the right to void the round and return the wager to the member.
• Gold7 is not liable for any losses resulting from internet connection disruptions on the member's end.
• All games use an independently certified Random Number Generator (RNG) to ensure fair game outcomes.
• Minimum and maximum betting limits for each game are set by the game provider and are subject to change.

7 Security & Privacy

Gold7 takes the protection of members' personal data very seriously. All information you provide to Gold7 is secured using industry-standard 256-bit SSL encryption. The full policy on how Gold7 collects, uses, and protects your personal data can be found on the Privacy Policy us.

Gold7 will not sell, transfer, or disclose members' personal information to third parties without the member's consent, except where required by law, court order, or a competent regulatory authority.

8 Prohibited Conduct

The following is a list of conduct strictly prohibited on the Gold7 platform. Violation of any of the items below may result in account suspension or permanent closure:

• Using automation software, bots, or scripts to play or make betting decisions.
• Attempting to hack, attack, or disrupt gold7's systems and infrastructure.
• Engaging in any activity related to money laundering through the gold7 platform.
• Sharing your account with another individual or allowing third-party access to your account.
• Submitting false claims or fraudulent documents to gold7.
• Manipulating or attempting to manipulate game results through technical or other means.
• Using abusive, offensive, or threatening language in any interaction with the gold7 team.

9 Liability Limits

Gold7 is not liable for any indirect, consequential, or special losses arising from the use of this platform, including:

• Financial losses resulting from game outcomes or wagering.
• Service disruptions caused by circumstances beyond Gold7's control (force majeure).
• Losses arising from unauthorised access to your account due to your own negligence.
• Inaccurate information provided by third parties.

In all circumstances, Gold7's maximum liability to any member shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

10 Account Closure & Suspension

10.1 Closure by Member

You may close your Gold7 account at any time by contacting our customer support team via live chat. Before closure, ensure all eligible balances have been withdrawn. Unclaimed balances within 90 days of a closure request being received may be forfeited.

10.2 Closure by Gold7

Gold7 reserves the right to close or suspend a member's account without prior notice if there is evidence or reasonable suspicion that the member has violated any term in this document. In proven cases of fraud, Gold7 reserves the right to forfeit all balances, bonuses, and wins in that account.

10.3 Self-Exclusion Request

Gold7 offers a self-exclusion option for members who wish to take a break from gaming. Self-exclusion periods are available in 1-month, 3-month, 6-month, or permanent options. Further information can be found on the Responsible Gaming.

11 Terms Amendment

Gold7 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on the platform, unless otherwise stated. Members will be notified of material changes via in-platform notifications or their registered email.

Continued use of the gold7 platform after an amendment takes effect constitutes acceptance of the revised terms. If you do not agree with the amendment, you have the right to close your account in accordance with the procedure outlined in Section 10.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the gold7 team is ready to assist you through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the gold7 web platform and mobile app.
• Email: [email protected] — replies are typically within 2 business hours.

For account-related enquiries, please provide your username and account number to help expedite the resolution process. All complaints will be recorded and resolved in accordance with gold7's established complaint management procedures.