Gold7 takes seriously its responsibility to protect the personal information of every member. This Privacy Policy clearly explains what data we collect, how it is used, and the security measures we implement to safeguard your privacy.
Updated: 1 January 2026Six core data protection pillars that ensure your personal information remains secure at all times on the gold7 platform.
All data transmitted between your device and gold7's servers is protected with industry-standard 256-bit SSL encryption — the same level of security used by leading banks in Malaysia.
Members' personal data is stored on servers protected by multi-layered firewalls and real-time intrusion detection systems. Physical and digital access to the database is restricted to authorised personnel only.
Gold7 does not sell, transfer, or disclose members' personal information to any third party for marketing purposes. Your data is used solely for account management and the improvement of our services.
Gold7's KYC (Know Your Customer) process is conducted entirely online with end-to-end encryption. Your identity documents are verified securely and are not retained longer than required by law.
Gold7 members have the full right to access, correct, transfer or request deletion of their personal data at any time. This process can be initiated directly through the platform with no hassle.
You can control the type and frequency of communications you receive from gold7 — whether via email, in-app notifications or SMS. Unsubscribing can be done in one click through your account settings.
Gold7 is an online entertainment platform operating in Malaysia, committed to protecting the privacy of all its users. We understand that your trust is our most valuable asset, and we take this responsibility very seriously.
This Privacy Policy explains how gold7 collects, uses, stores and protects your personal data whenever you use our platform — whether through the gold7.onl website or the gold7 mobile app. It also outlines your rights regarding that personal data and how you can exercise those rights.
This Policy has been prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards. We encourage you to read this document carefully and contact us if you have any questions.
Gold7 collects personal data across several categories depending on how you interact with our platform:
| Data Categories | Primary Purpose | Retention Period |
|---|---|---|
| Registration Information | Account Management & Identity Verification | Throughout the active account period + 7 years |
| Financial Information | Transaction processing & compliance | 7 years after last transaction |
| KYC Documents | Identity verification & AML | 5 years after account closure |
| Usage Data | Service & security enhancements | 2 years |
| Technical Data | Security & Fraud Prevention | 1 year |
Gold7 uses your personal data only for legitimate and specific purposes. We do not use your data for anything unrelated to platform operations or legal requirements. The primary purposes for data use are as follows:
Gold7 does not sell or disclose members' personal data to third parties for their own marketing purposes. However, in certain limited situations, gold7 may share your data with the following parties:
Gold7 works with selected third-party service providers to help us operate the platform — such as payment processors, game providers, cloud service providers and identity verification companies. All these providers are bound by strict data protection agreements and may only use your data for purposes we specify.
Gold7 may disclose your personal data to government authorities, regulatory bodies, or law enforcement when required to do so under Malaysian law, a valid court order, or in situations where there is a serious threat to public safety.
Gold7 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some gold7 platform features.
Gold7 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration or destruction. The key security measures we have in place are:
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data held by gold7. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your personal data subject to applicable legal requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may request gold7 to restrict the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, please contact the gold7 support team via 24/7 live chat or email at [email protected]. Requests will be processed within 30 business days. In some cases, we may require identity verification before processing your request to ensure data security.
Gold7 retains your personal data for as long as your account is active or as needed to provide services to you. Following account closure, gold7 will retain your data for the period required by applicable legal and regulatory obligations, particularly those related to AML (Anti-Money Laundering) and tax requirements.
Once the designated retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity. The data deletion process is carried out in accordance with strict security procedures to ensure the data cannot be recovered.
The gold7 platform is exclusively for individuals aged 18 years and above. gold7 does not intentionally collect, store or process personal data from individuals under the age of 18. Should gold7 discover that a child's personal data has been inadvertently collected, we will take immediate steps to delete that data and close the relevant account.
The gold7 platform may contain links to third-party websites or services, such as payment providers or game providers. gold7's Privacy Policy does not apply to those third-party websites or services. We encourage you to read the privacy policy of every third-party website you visit, as their privacy practices may differ from those of gold7.
Gold7 is not responsible for the content or privacy practices of any third-party websites linked through our platform.
Gold7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to members via in-platform notifications or registered email at least 14 days before the changes take effect.
The "Updated" date at the top of this document will always reflect the date of the latest version of gold7's Privacy Policy. Your continued use of the gold7 platform after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how gold7 handles your personal data, our team is ready to assist through the following channels:
For complaints related to personal data protection that cannot be resolved directly with gold7, you have the right to refer the matter to Malaysia's Personal Data Protection Department (PDPD), the relevant regulatory body under the Personal Data Protection Act 2010.
Questions frequently asked by members about how gold7 protects and manages their personal data.